Try : Insurtech, Application Development

AgriTech(1)

Augmented Reality(21)

Clean Tech(9)

Customer Journey(17)

Design(45)

Solar Industry(8)

User Experience(68)

Edtech(10)

Events(34)

HR Tech(3)

Interviews(10)

Life@mantra(11)

Logistics(6)

Manufacturing(3)

Strategy(18)

Testing(9)

Android(48)

Backend(32)

Dev Ops(11)

Enterprise Solution(33)

Technology Modernization(9)

Frontend(29)

iOS(43)

Javascript(15)

AI in Insurance(39)

Insurtech(67)

Product Innovation(59)

Solutions(22)

E-health(12)

HealthTech(24)

mHealth(5)

Telehealth Care(4)

Telemedicine(5)

Artificial Intelligence(153)

Bitcoin(8)

Blockchain(19)

Cognitive Computing(8)

Computer Vision(8)

Data Science(23)

FinTech(51)

Banking(7)

Intelligent Automation(27)

Machine Learning(48)

Natural Language Processing(14)

expand Menu Filters

Healthcare Chatbots: Innovative, Efficient, and Low-cost Care

A new report from Juniper Research has found that annual cost savings derived from the adoption of chatbots in healthcare will reach $3.6 billion (€3.04 billion) globally by 2022, up from an estimated $2.8 million (€2.36 million) in 2017. This growth will average 320% per annum, as AI (artificial intelligence) powered chatbots will drive improved customer experiences for patients.- IoTnow

Experts believe that medical chatbots will play an important role in the healthcare industry soon. While the world is facing the problem of information overload, bots can help in segregating good and bad/right and wrong data. Healthcare chatbots solve the most pressing medicine industry problems-

  1. Accessibility: The human workforce might not be available in every vital situation. But bots are. Thus making appointments and scheduling simple.
  2. SOS: Healthcare chatbots can also act as an alarm in the instances of life-threatening symptoms as described by the patients. 
  3. Customization: Bots with NLP capabilities can understand voice and text-based queries efficiently. This is especially helpful for people with visual or speech impairments. 
  4. Integrations: Chatbots are compatible with IoT devices like Google Home, Alexa, etc. 
  5. Personalization: Patient-specific bots can place a call, advise first-aid, and even send notifications/messages to physicians. 

Before we delve deep into medical chatbots, let’s quickly look at what exactly is a chatbot.

Chatbots Brief History

The first-ever computer program that could communicate with humans was Eliza, developed by MIT in 1966. Subsequently, with programs passing Turing tests, e-commerce, messaging, healthcare, and other enterprises indicated a deep interest in using chatbots.

A chatbot is an artificial intelligence program that can interact, respond, advise, assist, and converse with humans. It can mimic a two-way communication between two individuals. In the initial phases of chatbot implementation, tasks like — scheduling an appointment and answering fundamental queries, were accomplished. Today, the scope of chatbots is much broader with recommendations, references, diagnosis, and even preliminary treatments.

Snapshot of Your.MD healthcare chatbot illustrating the services it provides

How are Medical Chatbots Reshaping the Healthcare Industry?

Chatbots can help in improving Patients’ engagement and experiences with the hospital/physician. The following are the proven benefits of healthcare chatbots.

Accessible Anytime and Anywhere

Today, it is possible to embed chatbots on websites, mobile apps, and even third-party apps like Facebook and WhatsApp. There’s no need for downloading them explicitly and registration/activation. For instance, Religare, a leading health insurer has its chatbot integrated into WhatsApp

Generally, hospitals and other healthcare organizations provide chatbot in-built in their app. Apart from usual support, it also helps to secure your medical records in one place. This record can also be shared with the doctor whenever it is required.

There are mental health and therapy chatbots available that provide continuous support to patients with mental illness, depression, or sleeplessness. Wysa — a mental therapy chatbot is one such example. 

Chatbots for SOS (Emergency Alarms)

During the instances of life-threatening events/symptoms, chatbots can help in raising alarm automatically. For example, if a person who complains about chest pain does not respond to messages within a stipulated time, an emergency call made by the bot to healthcare/family/friends might help in attending the needful.

Customization

Organizations can customize chatbots to decipher different languages, voice accents, and text patterns. With different modes of conversations, chatbots can simplify communications. For instance, for a person with a visual disability, computer vision could be altered. For people with speech problems, chatbots with NLP capabilities can be beneficial. 

Another remarkable development in chatbots that we’re going to witness soon is that of Emotion AI. Soon the bots would be able to understand the user’s emotions based on text, voice, or sentence structure. This feature will be a great help for understanding the sentiments of people suffering from depression or any other kind of mental illness.

Integration with Different Platforms and Personalization

Because of their omnichannel nature, one can easily integrate bots with the web, mobile, or third-party apps, and APIs. They can even work with voice assistants like Alexa and Google Home. With seamless integration, a bot can place a call, advise you on first aid, analyze your medical history and send notifications to your doctor.

Voice-enabled chatbots and multilingual chatbots are disrupting the way customers engage with chatbots. Voice-enabled chatbots increase accessibility and speed up the query process, as the user does not have to type. More than 70% of Indians face challenges while using English keyboard, and approximately 60% of them find the language to be the key barrier in adopting digital tools. Vernacular language support can personalize the services for native users and make the whole process of maintaining medical records a lot easier. For instance, to automate help desk tasks and respond to customer queries, voice-driven chatbots can be integrated.

Indian chatbots like Hitee (designed for Indian SMEs) support several Indian regional languages including Hindi, Tamil, Bengali, Telugu, Gujarati, Kannada and Malayalam.

Video conferencing chatbots can be used by private clinics and healthcare practitioners to converse with their patients.

5 Popular AI Healthcare Chatbots

  1. mfine: It is a digital health platform for on-demand healthcare services. It offers online consultation (text, audio, video), medicine delivery, follow-ups, and patient record management services.
  2. Wysa: Developed by Touchkin, Wysa is AI-powered stress, depression, and anxiety therapy chatbot. It helps people practice CBT (Cognitive Behavioral Therapy) and DBT (Dialectical behavior therapy) techniques to build resilience. For additional support, it connects people with real human coaches.
  3. Mediktor: It is an accurate AI-based symptoms checker with great NLP (Natural Language Processing) capabilities.
  4. ZINI: It provides every user with a Unique Global Health ID that can be used for managing one’s healthcare information all over the world. It also creates an emergency medical profile for the patient for urgent medical requirements.
  5. Your.MD: It provides personalized information, guidance, and healthcare support. With an in-built symptom checker, vast medical database, health plans, and journals, it is a certified application for digital healthcare support.

To know more about how AI is innovating the healthcare industry in bringing the digital health era, check out our webinar on ‘Digital Health Beyond COVID-19: Bringing the Hospital to the Customer’ on our YouTube channel.

We specialize in building custom AI-powered chatbots specific to your business requirements. Feel free to drop us a word at hello@mantralabsglobal.com to know more.

Related articles-

Cancel

Knowledge thats worth delivered in your inbox

How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

The insurance industry thrives on relationships—but it can only scale through efficiency, precision, and timely distribution. While much of the digital transformation buzz has focused on customer-facing portals, the real transformation is happening in the field, where modern sales apps are quietly driving a smarter, faster, and more empowered agent network.

Let’s explore how mobile-first sales enablement platforms are reshaping insurance sales across prospecting, onboarding, servicing, renewals, and growth.

The Insurance Agent Needs More Than a CRM

Today’s insurance agent is not just a policy seller—they’re also a financial advisor, data gatherer, service representative, and the face of the brand. Yet many still rely on paper forms, disconnected tools, and manual processes.

That’s where intelligent sales apps come in—not just to digitize, but to optimize, personalize, and future-proof the entire agent journey.

Real-World Use Cases: What Smart Sales Apps Are Solving

Across the insurance value chain, sales agent apps have evolved into full-service platforms—streamlining operations, boosting conversions, and empowering agents in the field. These tools aren’t optional anymore, they’re critical to how modern insurers perform. Here’s how leading insurers are empowering their agents through technology:

1. Intelligent Prospecting & Lead Management

Sales apps now empower agents to:

  • Prioritize leads using filters like policy type, value, or geography
  • Schedule follow-ups with integrated agent calendars
  • Utilize locators to look for nearby branch offices or partner physicians
  • Register and service new leads directly from mobile devices

Agents spend significantly less time navigating through disjointed systems or chasing down information. With quick access to prioritized leads, appointment scheduling, and location tools—all in one app—they can focus more on meaningful customer interactions and closing sales, rather than administrative overhead.

2. Seamless Policy Servicing, Renewals & Claims 

Sales apps centralize post-sale activities such as:

  • Tracking policy status, premium due date, and claims progress
  • Sending renewal reminders, greetings, and policy alerts in real-time
  • Accessing digital sales journeys and pre-filled forms.
  • Policy comparison, calculating premiums, and submitting documents digitally
  • Registering and monitoring customer complaints through the app itself

Customers receive a consistent and seamless experience across touchpoints—whether online, in-person, or via mobile. With digital forms, real-time policy updates, and instant access to servicing tools, agents can handle post-sale tasks like renewals and claims faster, without paperwork delays—leading to improved satisfaction and higher retention.

3. Remote Sales using Assisted Tools

Using smart tools, agents can:

  • Securely co-browse documents with customers through proposals
  • Share product visualizations in real time
  • Complete eKYC and onboarding remotely.

Agents can conduct secure, interactive consultations from anywhere—sharing proposals, visual aids, and completing eKYC remotely. This not only expands their reach to customers in digital-first or geographically dispersed markets, but also builds greater trust through real-time engagement, clear communication, and a personalized advisory experience—all without needing a physical presence.

4. Real-Time Training, Performance & Compliance Monitoring

Modern insurance apps provide:

  • On-demand access to training material
  • Commission dashboards and incentive monitoring
  • Performance reporting with actionable insights

Field agents gain access to real-time performance insights, training modules, and incentive tracking—directly within the app. This empowers them to upskill on the go, stay motivated through transparent goal-setting, and make informed decisions that align with overall business KPIs. The result is a more agile, knowledgeable, and performance-driven sales force.

5. End-to-End Sales Execution—Even Offline

Advanced insurance apps support:

  • Full application submission, from prospect to payment
  • Offline functionality in low-connectivity zones
  • Real-time needs analysis, quote generation, and e-signatures
  • Multi-login access with secure OTP-based authentication

Even in low-connectivity or remote Tier 2 and 3 markets, agents can operate at full capacity—thanks to offline capabilities, secure authentication, and end-to-end sales execution tools. This ensures uninterrupted productivity, faster policy issuance, and adherence to compliance standards, regardless of location or network availability.

6. AI-Powered Personalization for Health-Linked Products

Some forward-thinking insurers are combining AI with health platforms to:

  • Import real-time health data from fitness trackers or health apps 
  • Offer hyper-personalized insurance suggestions based on lifestyle
  • Enable field agents to tailor recommendations with more context

By integrating real-time health data from fitness trackers and wellness apps, insurers can offer hyper-personalized, preventive insurance products tailored to individual lifestyles. This empowers agents to move beyond transactional selling—becoming trusted advisors who recommend coverage based on customers’ health habits, life stages, and future needs, ultimately deepening engagement and improving long-term retention.

The Mantra Labs Advantage: Turning Strategy into Scalable Execution

We help insurers go beyond surface-level digitization to build intelligent, mobile-first ecosystems that optimize agent efficiency and customer engagement—backed by real-world impact.

Seamless Sales Enablement for Travel Insurance

We partnered with a leading travel insurance provider to develop a high-performance agent workflow platform featuring:

  • Secure Logins: Instant credential-based access without sign-up friction
  • Real-Time Performance Dashboards: At-a-glance insights into daily/monthly targets, policy issuance, and collections
  • Frictionless Policy Issuance: Complete issuance post-payment and document verification
  • OCR Integration: Auto-filled customer details directly from passport scans, minimizing errors and speeding up onboarding

This mobile-first solution empowered agents to close policies faster with significantly reduced paperwork and data entry time—improving agent productivity by 2x and enabling sales at scale.

Engagement + Analytics Transformation for Health Insurance

For one of India’s leading health insurers, we helped implement a full-funnel engagement and analytics stack:

  • User Journey Intelligence: Replaced legacy systems to track granular app behavior—policy purchases, renewals, claims, discounts, and drop-offs. Enabled real-time behavioral segmentation and personalized push/email notifications.
  • Gamified Wellness with Fitness Tracking: Added gamified fitness engagement, with rewards based on step counts and interactive nutrition quizzes—driving repeat app visits and user loyalty.
  • Attribution Tracking: Trace the exact source of traffic—whether it’s a paid campaign, referral program, or organic source—adding a layer of precision to marketing ROI.
  • Analytics: Integrated analytics to identify user interest segments. This allowed for hyper-targeted email and in-app notifications that aligned perfectly with user intent, driving both relevance and response rates.

Whether you’re digitizing field sales, gamifying customer wellness, or fine-tuning your marketing engine, Mantra Labs brings the technology depth, insurance expertise, and user-first design to turn strategy into scalable execution.

If you’re ready to modernize your agent network – Get in touch with us to explore how we can build intelligent, mobile-first tools tailored to your distribution strategy. Just remember, the best sales apps aren’t just tools, they’re growth engines; and field sales success isn’t about more apps. It’s about the right workflows, in the right hands, at the right time.

Cancel

Knowledge thats worth delivered in your inbox

Loading More Posts ...
Go Top
ml floating chatbot