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Healthcare Chatbots: Innovative, Efficient, and Low-cost Care

A new report from Juniper Research has found that annual cost savings derived from the adoption of chatbots in healthcare will reach $3.6 billion (€3.04 billion) globally by 2022, up from an estimated $2.8 million (€2.36 million) in 2017. This growth will average 320% per annum, as AI (artificial intelligence) powered chatbots will drive improved customer experiences for patients.- IoTnow

Experts believe that medical chatbots will play an important role in the healthcare industry soon. While the world is facing the problem of information overload, bots can help in segregating good and bad/right and wrong data. Healthcare chatbots solve the most pressing medicine industry problems-

  1. Accessibility: The human workforce might not be available in every vital situation. But bots are. Thus making appointments and scheduling simple.
  2. SOS: Healthcare chatbots can also act as an alarm in the instances of life-threatening symptoms as described by the patients. 
  3. Customization: Bots with NLP capabilities can understand voice and text-based queries efficiently. This is especially helpful for people with visual or speech impairments. 
  4. Integrations: Chatbots are compatible with IoT devices like Google Home, Alexa, etc. 
  5. Personalization: Patient-specific bots can place a call, advise first-aid, and even send notifications/messages to physicians. 

Before we delve deep into medical chatbots, let’s quickly look at what exactly is a chatbot.

Chatbots Brief History

The first-ever computer program that could communicate with humans was Eliza, developed by MIT in 1966. Subsequently, with programs passing Turing tests, e-commerce, messaging, healthcare, and other enterprises indicated a deep interest in using chatbots.

A chatbot is an artificial intelligence program that can interact, respond, advise, assist, and converse with humans. It can mimic a two-way communication between two individuals. In the initial phases of chatbot implementation, tasks like — scheduling an appointment and answering fundamental queries, were accomplished. Today, the scope of chatbots is much broader with recommendations, references, diagnosis, and even preliminary treatments.

Snapshot of Your.MD healthcare chatbot illustrating the services it provides

How are Medical Chatbots Reshaping the Healthcare Industry?

Chatbots can help in improving Patients’ engagement and experiences with the hospital/physician. The following are the proven benefits of healthcare chatbots.

Accessible Anytime and Anywhere

Today, it is possible to embed chatbots on websites, mobile apps, and even third-party apps like Facebook and WhatsApp. There’s no need for downloading them explicitly and registration/activation. For instance, Religare, a leading health insurer has its chatbot integrated into WhatsApp

Generally, hospitals and other healthcare organizations provide chatbot in-built in their app. Apart from usual support, it also helps to secure your medical records in one place. This record can also be shared with the doctor whenever it is required.

There are mental health and therapy chatbots available that provide continuous support to patients with mental illness, depression, or sleeplessness. Wysa — a mental therapy chatbot is one such example. 

Chatbots for SOS (Emergency Alarms)

During the instances of life-threatening events/symptoms, chatbots can help in raising alarm automatically. For example, if a person who complains about chest pain does not respond to messages within a stipulated time, an emergency call made by the bot to healthcare/family/friends might help in attending the needful.


Organizations can customize chatbots to decipher different languages, voice accents, and text patterns. With different modes of conversations, chatbots can simplify communications. For instance, for a person with a visual disability, computer vision could be altered. For people with speech problems, chatbots with NLP capabilities can be beneficial. 

Another remarkable development in chatbots that we’re going to witness soon is that of Emotion AI. Soon the bots would be able to understand the user’s emotions based on text, voice, or sentence structure. This feature will be a great help for understanding the sentiments of people suffering from depression or any other kind of mental illness.

Integration with Different Platforms and Personalization

Because of their omnichannel nature, one can easily integrate bots with the web, mobile, or third-party apps, and APIs. They can even work with voice assistants like Alexa and Google Home. With seamless integration, a bot can place a call, advise you on first aid, analyze your medical history and send notifications to your doctor.

5 Popular AI Healthcare Chatbots

  1. mfine: It is a digital health platform for on-demand healthcare services. It offers online consultation (text, audio, video), medicine delivery, follow-ups, and patient record management services.
  2. Wysa: Developed by Touchkin, Wysa is AI-powered stress, depression, and anxiety therapy chatbot. It helps people practice CBT (Cognitive Behavioral Therapy) and DBT (Dialectical behavior therapy) techniques to build resilience. For additional support, it connects people with real human coaches.
  3. Mediktor: It is an accurate AI-based symptoms checker with great NLP (Natural Language Processing) capabilities.
  4. ZINI: It provides every user with a Unique Global Health ID that can be used for managing one’s healthcare information all over the world. It also creates an emergency medical profile for the patient for urgent medical requirements.
  5. Your.MD: It provides personalized information, guidance, and healthcare support. With an in-built symptom checker, vast medical database, health plans, and journals, it is a certified application for digital healthcare support.

We specialize in building custom AI-powered chatbots specific to your business requirements. Feel free to drop us a word at hello@mantralabsglobal.com to know more.

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A Beginner’s Guide to JSON Data-interchange Format

By :
2 minutes, 46 seconds read

JSON stands for JavaScript Object Notation. It is a subset of JavaScript and an efficient way to deal with data over the internet. It is mainly used for exchanging and storing data. JSON organizes the data quite smoothly and enables easy access. Moreover, it collects data in “forms”, which is readable for humans.

In the early 2000s, JSON format was defined by Douglas Crockford. There are certain rules for JSON syntax which we need to follow for efficient performance. These include the use of square brackets, curly brackets, commas, and value pairs or names. When it comes to the data, then it is necessary to be in the form of value pairs or name. Along the same lines, commas separate data; square and curly brackets hold arrays and objects. Let’s dig into JSON a bit deeper.


JSON is easy for servers as well. Since it deals with the pain text, it makes it easier for servers to interpret data quickly. JSON follows all JavaScript rules and its syntax works impressively on the JavaScript standards. Many people misunderstand JSON as an object. However, it is not true.

Although JSON utilizes JavaScript format, it is a completely different programming language. JSON is responsible for converting data into JS forms of objects in order to store them as text. Besides storing data, you can also use the JSON format for accessing the data.

JSON Formatter

The JSON Formatter is designed to provide the best possible debugging. It is independent and lightweight, which perfectly kicks out the issue of readability. The output from this tool is without link breaks, which saves a lot of device space. JSON Formatter is an amazing online tool that supports all browsers. All you need to do is – submit JSON format file and press enter for output!

JSON formatter

Prettifying JSON Files

There are a number of free online tools to prettify JSON files. To prettify means – making a more readable version of the data. Many people don’t have a firm grip on coding and computer terminologies. If such is the case, you can use online tools for coding and debugging. You can also prettify JSON using the following keys:

OS X: CMD+Ctrl+J

Windows: Ctrl+Alt+J

Linux: Ctrl+Alt+J

Such tools also help in converting files into the desired format. In addition to this, JSON format online provides you lots more facilities to accomplish complex tasks in minimum possible time.

JSON Format Code

Every software has its own extension for storing data and that’s simply JSON. With this extension, you can store or access the written programming code. Application/JSON is used for the Internet Media files, and for the Uniform Type Identifier, public.json is used.

In JSON, users cannot use functions but must mention them as a string. It is possible to convert such strings into functions later on.

JSON Formatter as an Independent Tool

JSON Formatter is an independent tool that provides a new structure to your coding through easy parsing. However, users need to follow all the XML procedures accurately (usually it’s a three-level process) to get full benefits of JSON coding.

You can also use online resources like jsoneditoronline.org to view, edit, format, and transform different JSON documents.

About the author: Urooj Ashraf is the reputation Manager at TurboRankers and has previously worked as Article writer on freelancing platforms. She’s an expert in inbound marketing, WordPress Development and lead generation. Urooj is also an author at daayri.com. Contact her.

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