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Google I/O 2019 Key Takeaways

Innovation in the Open: Google I/O, an annual developer conference organized by the executive team has a similar format to that of  Google Developer Day. I/O 2019, the annual smorgasbord of all things Android, unveiled the long-awaited highlights of Android Q Beta 3, a Wear OS ‘Tiles’ and Pixel 3a impressions.

Launch of Pixel 3a and 3a XL in response to other brands

Among all the latest additions to Google’s plate, Pixel 3a and Pixel 3a XL were of biggest interests. In Spite of costing half the price of Google Pixel 3 and 3XL, both the phones have the same camera specifications. Pixel 3a and Pixel 3a XL are featured with 5.6 inches and a 6-inch screen at a price of  $399 / AU$649 and $479 / AU$799 respectively and include Verizon, Sprint, T-Mobile, Google Fi and US Cellular. However, it has a slower chipset and a plastic build yet it stands out to be a great bargain at such a price.

Google claims iPhone X’s low-light mode is a bit lagging. It is a direct response to iPhone XR and Samsung S10e. Designed in shades of black white and purplish, the plastic casing has room for a 3.5 mm headphone jack and the active edge brings up Google Assistant. With battery life quoted at 30 hours, it is going to be among the first devices to offer AR map mode.

Android Q Beta 3 is here

The 10th generation of Android OS, Android Q Beta 3 was launched at Google I/O 2019. It was announced to be available for 21 phones including Pixel, Nokia, OnePlus and more. The Android Q has doubled up its security and privacy features including Maps Incognito mode, reminders for location usage and sharing and TSLV3 encryption for low-end devices.

Google announced that there are over 2.5 billion active Android users around the world. With Android Q now you can watch videos with the sound off and audio instantly turning into the text to be read, the Android Q will also be compatible with foldable devices providing a thrilling experience. This feature works on all videos that have never been manually close-captioned, no internet connection would be required and it shall be completely legible to the eyes. Some other features of the new Android version launched includes ‘Smart reply’ across all messaging apps and ‘Focus Mode’ that switches off apps you choose to avoid distraction.

Long live Nest Hub Max

Google Home Hub is dead. Dropping the Google Home monikers Google is rebranding the device with the Nest name bringing in line with the security systems.
The Nest Hub is featured with a 10-inch large display and wide angle lens security camera, of 127 degrees Nest cam to be exact. The device supports video calls using a wide range of video calling apps. It also has a voice and face match feature, the camera and the mic are physically turned off by a slider that cuts off the electronics for privacy concerns. The Nest Hub can double up as a kitchen TV if you have access to youtube TV plans. Volume in this device can be controlled by freehand gestures.

Google remains a search giant

In I/O 2019, Google has implemented the timeline for new stories. Podcast will be found on search of any story. The special auto-delete also aims at greater privacy. On users choice stories can be automatically deleted after a period of 18 months or 3 months or so.  For any search in Google, 3D model will be available which can be placed in any space desired. With the “Driving Mode” feature, Google can now automatically turn on your location and provide you the map directions for the desired location.

Google lens

It is an increasingly useful application in Google’s app arsenal. On pointing the camera at the receipt it’ll show you tipping info and bill splitting help. A combination of mapping data and image recognition will let Google Lens make recommendations from a restaurant’s menu, just by pointing the camera at it. It also provides details of the food and recipes just by analyzing the menu.

Other Highlights

  • Google Duplex got smarter with ‘Duplex on the web’ feature.
  • Google Stadia, shall be the future of gaming.
  • Google Assistant got 10X faster, understanding the content better simultaneously respecting privacy.
  • I/O 2019 mentioned project ‘Euphoria’ with technologies to give people with speech impairment, there voices back. However, it shall not be rolled out anytime soon.

As a cherry on the cake, the afterparty for Google I/O 2019,was hosted by The Flaming Lips, calling it a wrap.

What were the announcements that you are most excited about?
Were you waiting for some more launches?
Let us know by commenting.
To know us in person, drop a Hi at hello@mantralabsglobal.com

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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