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7 Important Points To Consider Before Developing A Mobile App

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Are you developing an application? Don’t you know what must be considered before starting?

Let’s start with an example – You have an idea to develop an application but you don’t know whether it actually will get good response from users or not. The first step is that your idea should be unique that has never been implemented previously.

Even if you develop an app that has never been developed, what is the guarantee that users will download and use? Even if they download what are the possibilities of using your app in a right way?

Don’t worry, here are the few strategies, if you follow these strategies before starting an app, you will surely succeeded.s01(5)(1)

Let’s take a look on strategies that should be considered:

1. Target
You should know who you are targeting. Suppose you are going to develop an application related to education then you should categorize education levels into different groups based on their ages and education level. So it is easy for the user to select right option in your app based on his/her education level. So know who you are targeting.

2. Speed
Your app should respond as quickly as possible. If it’s showing waiting or loading user will be irritated. No one wants slow apps. Suppose, user wants to check movie tickets availability and app is taking more time to show results, when your results are displayed finally, it shows all tickets are sold; because of time constraints what you will do? Obviously, next time you will go for other alternatives. So, speed should be considered important while developing an app.

3. Number of downloads
Always focus on developing something that can be used by almost everyone. You never want to create an app that has a limited usage to a specific class, rather focus on making it more public and something that is used by all. With that, also make sure you’re your app has that extraordinary feature that compels users to start using it, the moment they download it.

4. Include Social media
Connecting your app with social media has one biggest advantage, which might not be wise to avoid. If you integrate your developed app with social media such as Facebook, Twitter, or LinkedIn, then more social media users will know there is such an app that exists, leading to more downloads.infographic-mobile-app-design-its-the-rule-of-thumbs(1)

5. Competition
Your app should compete with other play store apps. So you should think about, how do you develop an app which is different from others and why users should download this. Suppose if you are developing an ecommerce application, try to automate some features like auto filling data, OTP entering etc. So that it would be easy for users would feel less trouble and will get a good impression of an app.

6. Make it simple and avoid loads of features
If you are planning to load your app with way too many features, then it is not a good idea. You don’t want a unique features that can turn out to be bad. You don’t want users to give feedback that it is “messy”, “too much to do”, “still discovering its features”, “didn’t understand the app completely even after a month of download” etc. Instead go with easy features or user friendly features, which would compel users to use your app.  Surely you want to see good reviews on the review page.

7. Add customizing feature
Users love customizing features. Adding a few customizable features will make your app more appealing in comparison to an app that cannot be customized. Users should be capable of getting everything they choose, even if it’s an app. In fact, a customizable app are more in demand.

Mantra Labs deep dives into latest trends and innovations in the Web, Mobile, Enterprise and Internet of Things space. The insights generated from these studies helps us provide more value for our clients.

Guest Blog by Ravi Teja – our rockstar Android developer.

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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