PHP, or hypertext preprocessor, is an open-source server-side scripting language. It’s extremely popular, too — almost 80% of all websites were using PHP as of October 2018. The major reason for its wide popularity is that it is actually an open source programming language that means it is free to use. It supports MS SQL, MySQL and Oracle databases without any sort of trouble.

A PHP framework provides a basic structure for streamlining the development of web apps. We use them because they speed up the development process. In our last year edition, we already mentioned the top PHP trends but technology always has something new or different to offer. Apart from Laravel, CodeIgniter, Yii, Zend, Cake PHP and Symfony which are as popular as anything can be in the PHP world here are a few PHP trends to look out for this coming year.

Phalcon

A full-stack PHP framework that employs the MVC web architecture design pattern, Phalcon was originally written in C and C++ and released in 2012. Since it’s delivered as a C-extension, you don’t have to worry about learning the C programming language. Phalcon is easy to install and suitable for creating highly configurable web applications that are in line with enterprise development guidelines. Key features include increased execution speed, asset management, a universal autoloader, and top security and caching. Unlike other frameworks, Phalcon optimizes performance due to its efficient memory utilization. If you’re looking to create a blazing fast website, give Phalcon a try. On the negative side, Phalcon developers are a bit slow to patch bugs, which may not jive with today’s need for high levels of security.

FuelPHP

FuelPHP is a flexible, full-stack PHP framework first released in 2011. Apart from supporting the MVC design pattern, it has its own version called the hierarchical model view controller (HMVC). With HMVC, unlike with MVC, content doesn’t need to duplicate to show on multiple pages. As a result, it consumes less time and memory. FuelPHP helps developers deliver end-to-end web solutions that are diverse in size and complexities. Key features include HMVC implementation, RESTful implementation, a URL routing system, vulnerability protection, and a caching system. It extends its security approach beyond ordinary security measures, making it a great option if security is crucial for your project. Because FuelPHP is relatively new, it offers less support and may present a steeper learning curve.

PHPixie

Introduced in 2012 and just like FuelPHP, PHPixie implements the HMVC design pattern. Its goal was to create a high-performance framework for read-only websites. It’s easy to get started with PHPixie, which is suitable for social networking websites, customized web applications, and web app development services.

Key features include HMVC architecture, standard ORM (object-relational mapping), input validation, authorization capabilities, authentication, and caching. PHPixie is built using independent components. For this reason, you can use it without the framework itself. Note that PHPixie has relatively few modules. Besides that, it lacks support for components independently made from the dependencies. Since it’s relatively new, it’s less popular and has a smaller community of users than other frameworks.

Slim

Slim   is another popular PHP micro-framework that helps developers quickly create simple but powerful web applications and APIs. Just like PHPixie, Slim is easy to learn. PHP developers use Slim to develop RESTful APIs and web services. Key features include URL routing, session, and cookie encryption, client-side HTTP caching, and more.  It’s the best framework for a small web application that doesn’t necessarily require a full-stack PHP framework. In addition, active maintenance and friendly documentation make Slim super user-friendly.

Fat free

Just as the name suggests, Fat free is free of fats. This is one of the most popular and trending PHP micro frameworks that comes with a number of packages. It comes with features, such as data validation, CSS compression, unit testing, image processing, Open ID and others. It supports both SQL and NoSQL databases, supporting the development of web apps with ease.

Aura

It is a set of decoupling libraries that can be used for developing basic apps. These self-contained libraries can be easily integrated with any projects and the best part of these libraries is that they have no dependencies. All the libraries are flexible, compliant and well documented.

PHP programming language helps you to develop web applications that are complex, reliable and faster. Based on your business requirements, hosting plans, experience level, app needs, and development timeframes, although there are a large variety of PHP frameworks to choose from it is important to have a clear understanding of what actually your business needs on the basis of the latest PHP trends.

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

By : Divyanjali Gupta

Published on Jul 24, 2025

Customer Experience CX Insurance NPI In Insurance

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

Forms → Uploads → Phone calls → Waiting
No real-time updates
No guidance after claim initiation
Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

To know what’s happening with their claim
To understand what’s expected of them
To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones.

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.

AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.

Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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