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Tabular Data Extraction from Invoice Documents

5 minutes, 12 seconds read

The task of extracting information from tables is a long-running problem statement in the world of machine learning and image processing. Although the latest accomplishments in the field of deep learning have seen a lot of success, tabular data extraction still remains a challenge due to the vast amount of ways in which tables are represented both visually and structurally. Below are some of the examples: 

Fig. 1

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Invoice Documents

Many companies process their bills in the form of invoices which contain tables that hold information about the items along with their prices and quantities. This information is generally required to be stored in databases while these invoices get processed.

Traditionally, this information is required to be hand filled into a database software however, this approach has some drawbacks:

1. The whole process is time consuming.

2. Certain errors might get induced during the data entry process.

3. Extra cost of manual data entry.

 An invoice automation system can be deployed to address these shortcomings. The idea is to upload the invoice document and the system will read and generate the tabular information in the digital format making the whole process faster and more cost-effective for companies.

Fig. 6

Fig. 6 shows a sample invoice that contains some regular invoice details such as Invoice No, Invoice Date, Company details, and two tables holding transaction information. Now, our goal is to extract the information present in the two tables.

Tabular Information

The problem of extracting tables from invoices can be condensed into 2 main subtasks.

1. Table Detection

2. Tabular Structure Extraction.

 What is Table Detection?

 Table Detection is the process of identifying and locating tables that are present in a document, usually an image. There are multiple ways to detect tables in an image. Some of the approaches make use of image processing toolkits like OpenCV while some of the other approaches use statistical models on features extracted from the documents such as Text Position and Text Characteristics. Recently more deep learning approaches have been used to detect tables using trained neural networks similar to the ones used in Object Detection.

What is Table Structure Extraction?

Table Structure Extraction is the process of extracting the tabular information once the boundaries of the table are detected through Table Detection. The information within the rows and columns is then extracted and transferred to the desired format, usually CSV or Excel file.

Table Detection using Faster RCNN

Faster RCNN is a neural network model that comes from the RCNN family. It is the successor of Fast RCNN created by Ross Girshick in 2015. The name Faster RCNN is to signify an improvement over the previous model both in terms of training speed and detection speed. 

To read more about the model framework, one can access the paper Faster R-CNN: Towards Real-Time Object Detection with Region Proposal Networks.

 There are many other object detection model architectures that are available for use today. Each model comes with certain advantages and disadvantages in terms of prediction accuracy, model parameter size, inference speed, etc.

For the task of detecting tables in invoice documents, we will select the Faster RCNN model with FPN(Feature Pyramid Network) as a feature extraction network. The model is pre-trained on the ImageNet corpus using ResNET 101 architecture. The ImageNet corpus is a public dataset that consists of more than 20,000 image categories of everyday objects.  We will therefore make use of a Pytorch framework to train and test the model.

The above mentioned model gives us a fast inference time and a high Mean Average Precision. It is preferred for cases where a quick real time detection is desired.

First, the model is to be trained using public datasets for Table Detection such as Marmot and UNLV datasets. Next, we further fine-tune the model with our custom labeled dataset. For the purpose of labeling, we will follow the COCO annotation format.

Once trained, the model displayed an accuracy close to 86% on our custom dataset. There are certain scenarios where the model fails to locate the tables such as cases containing watermarks and/or overlapping texts. Tables without borders are also missed in a few instances. However, the model has shown its ability to learn from examples and detect tables in multiple different invoice documents. 

Fig. 7

After running inference on the sample invoice from Fig 6, we can see two table boundaries being detected by the model in Fig 7. The first table gets detected with 100% accuracy and the second table is detected with 99% accuracy.

Table Structure Extraction

Once the boundaries of the table are detected by the model, an OCR (Optical Character Reader) mechanism is used to extract the text within the boundaries. The text is then processed using the information that is part of a unique table.

We were able to extract the correct structure of the table, including its headers and line items using logics derived from the invoices. The difficulty of this process depends on the type of invoice format at hand.

There are multiple challenges that one may encounter while building an algorithm to extract structure. Some of them are:

  1. The span of some table columns may overlap making it difficult to determine the boundaries between columns.
  2. The fonts and sizes present within tables may vary from one table to another. The algorithm should be able to accomodate for this variation.
  3. The tables might get split into two pages and detecting the continuation of a table might be challenging.

Certain deep learning approaches have also been published recently to determine the structure of a table. However, training them on custom datasets still remains a challenge. 

Fig 8

The final result is then stored in a CSV file and can be edited or stored according to one’s convenience as shown in Fig 8 which displays the first table information.

Conclusion

The deep learning approach to extracting information from structured documents is a step in the right direction. With high accuracy and low running time, the systems can only learn to perform better with more data. The recent and upcoming advancements in computer vision approaches have made processes such as invoice automation significantly accessible and robust.

About the author:

Prateek Sethi is a Data Scientist working at Mantra Labs. His work involves leveraging Artificial Intelligence to create data-driven solutions. Apart from his work he takes a keen interest in football and exploring the outdoors.

Further Reading:

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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