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7 Reasons why PHP is getting so popular

Php

Millions of websites developed and still counting. Do you think why PHP Web Development is so popular? Apart from these benefits like open source, free, there are a lot of other benefits of PHP which attracts developers & clients towards it.

So, let us take a look at some of the most important reasons why PHP is so popular.

Simplicity

PHP programming is just like composing an English article for the computer. Aside from the fact that the language is bits and bytes, It is compatible to be run on any system productively. Writing a PHP script is pretty straight forward and as opposed to another language. Thus programmers can write profoundly customized scripts.

Zero cost

PHP is an open source framework, meaning that it is free, handy and supported by loads of documentation. All of it makes PHP one of the savviest systems that have found its way into popular applications like Facebook, Twitter, Wikipedia, WordPress and more. Being open source also means that PHP is readily available for new developers who want to test their aptitude in coding.

Works exceptionally well with CMS

PHP makes scripting amoebic, allowing developers to change codes as and when they will. All PHP websites are fully customizable and can be transformed to meet the requirements of the customers with ease because Content Management Systems like WordPress, Drupal, Joomla and others are primarily based on PHP. Hence, developing or integrating a robust custom-made CMS solution with your website is simple.

Versatile

Any PHP code can be run on all significant platforms, allowing designers to coordinate the sites in its different stages. For businesses, this would mean cost effective utilisation of the current framework and work on platforms like UNIX, Linux, and Windows and further an extra support to integrate Apace and MySQL.

Flexible, measurable and effective

This is clearly understood from the fact that the biggest social network, Facebook, runs on PHP. The usefulness of PHP for such a dynamic platform has also led to the creation of “Hack”, a subordinate language, to meet the changing development needs. PHP doesn’t require a server reboot to be updated as opposed to other competing languages.

Extensions and other ad-ons

PHP is the most adaptable language in the field of web development. It allows designers to create and add more updated functionalities that keep the end users hooked. Further, extensions and plugins help new developers cope up with the programming challenges.

Large Community/Libraries

PHP is backed up by a huge library of resources and tutorials. Being open source, developers get to learn from users across the globe and this has been a defining reason why PHP is being adapted by every web developer today.

   Some Interesting Statistics

  • Usage of server-side programming languages for websites

This diagram shows the percentages of websites using various server-side programming languages.

  • Historical trends in the usage of server-side programming languages for websites 

This report shows the historical trends in the usage of server-side languages since January 2010.

  • Usage of server-side programming languages broken down by ranking   

This diagram shows the percentages of websites using various server-side programming languages broken down by ranking.

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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