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Modern Medical Enterprises Absolutely Need Test Automation. Here’s Why.

3 minutes, 38 seconds read

The healthcare industry is getting a comprehensive digital facelift. Digital Health Systems (DHS) that use new digital technologies like artificial intelligence & robotics are delivering smarter healthcare services and better health outcomes to the masses. Health organizations are increasingly relying on them to improve care coordination, chronic disease management and the overall patient experience. These health systems are also alleviating repetitive administrative tasks from the roles of healthcare professionals, allowing them more time to practice actual healthcare.

The Modern Medical Enterprise draws on digital-enabled technologies such as telemedicine, AR/VR and remote-monitoring wearables to diagnose diseases and promote self-care. These applications rely on high-volume processing of patient data on a frequent basis.  Healthcare organizations also need to share/receive this information securely over a distributed network. However, sharing patient information remains a challenge, while the inability to access these records in a time-sensitive manner can affect the time-to-treatment for patients.

Deploying digital health systems that are both compliant to regulatory standards and functionally stable for a large number of concurrent users requires significant manned effort. Moreover, QA teams comprised of manual testers may end up working on repetitive manual test case scenarios that can lead to challenges in scaling or rolling out new features. 

How can the modern healthcare enterprise keep pace with issues posed by the safe deployment of their digital health systems? Automated Testing is a hallmark process of any digital transformation project. It gives enterprises the ability to shorten their release cycles and meet their business needs without affecting productivity or operations across the healthcare value chain. Test Automation also allows medical enterprises to run repeatable and extensible test cases against real-world scenarios.

Test Automation Use Case

The growth of DevOps and the rise of mobile-first applications are responsible for driving the growth of the test automation market globally. Today, enterprises are able to go faster-to-market owing to the technological advancements in quality assurance & testing.

For instance, in the case of a large US-based teleradiology firm that offers enterprise Imaging Solutions for improving patient care — a stable and reliable system mandated custom-built test automation frameworks. The medical technology company provides fast & secure access to diagnostic quality images using any web enabled device. To achieve this, they have built a cloud-based image sharing platform that allows digital image streaming, diagnostic & clinical viewing, and archiving for healthcare organizations.

Medical Image sharing among healthcare organizations is altogether brimming with security risks, and requires a complex network of systems to facilitate its smooth functioning. 

medical imaging system architecture
Medical Image Sharing Process among Healthcare Organizations

Also read – How are Medical Images shared among Healthcare Enterprises? 

In order to fulfil their business objectives, Mantra Labs identified key challenges for their testing requirements, namely —

1. Scalability
The platform must be able to support a high number of concurrent users.

2. Fail-over Control

The platform should behave functionally correct under very high loads with stable fail-over capability.


3. Efficiency & Reliability
The platform must scale rapidly when supporting a large user base & multiple formats with minimal page navigation response time.

Several testing components were deployed along with test automation techniques to address the full range of QA issues, including: functional testing, integration testing, GUI testing, and regression testing. 

Mantra Labs created a federated architecture to ensure near-perfect scaling, and true load & data isolation between different tenant organizations. The federated architecture consists of a number of deployments and a central set of components that stores global information like lists of organizations & users, and provides a centralized messaging service. 

test automation process flow diagram for modern medical enterprises
Mantra Labs Test Automation Process

Test Automation Improves Accuracy & Test Coverage

The entire cycle of bug detection in the UI, API and Server Loads involves several weeks of regression manual efforts. By automating tests, techniques like Stochastic Tests can be applied to detect bugs and reduce the overall cycle time.

Through Mantra Labs deep medical domain expertise, in-depth testing practices, intuitive suggestions for platform scaling and successful test automation efforts — significant business objectives were realised over the course for the client. Mantra was able to achieve over 60% reduction in cycle time, and about 65 per cent improvement in bug detection capability before the release cycle.

Nearly 35% of Executive Management objectives revolve around implementing quality checks early in the product life cycle, which can be achieved through test automation. For further queries and details about automated testing, please feel free to reach us at hello@mantralabsglobal.com

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Empowering Frontline Healthcare Sales Teams with Mobile-First Tools

In healthcare, field sales is more than just hitting quotas—it’s about navigating a complex stakeholder ecosystem that spans hospitals, clinics, diagnostics labs, and pharmacies. Reps are expected to juggle compliance, education, and relationship-building—all on the move.

But, traditional systems can’t keep up. 

Only 28% of a rep’s time is spent selling; the rest is lost to administrative tasks, CRM updates, and fragmented workflows.

Salesforce, State of Sales 2024

This is where mobile-first sales apps in healthcare are changing the game—empowering sales teams to work smarter, faster, and more compliantly.

The Real Challenges in Traditional Field Sales

Despite their scale, many healthcare sales teams still rely on outdated tools that drag down performance:

  • Paper-based reporting: Slows down data consolidation and misses real-time insights
  • Siloed CRMs: Fragmented systems lead to broken workflows

According to a study by HubSpot, 32% of reps spend at least an hour per day just entering data into CRMs.

  • Managing Visits: Visits require planning, which may involve a lot of stress since doctors have a busy schedule, making it difficult for sales reps to meet them.
  • Inconsistent feedback loops: Managers struggle to coach and support reps effectively
  • Compliance gaps: Manual processes are audit-heavy and unreliable

These issues don’t just affect productivity—they erode trust, delay decisions, and increase revenue leakage.

What a Mobile-First Sales App in Healthcare Should Deliver

According to Deloitte’s 2025 Global Healthcare Executive Outlook, organizations are prioritizing digital tools to reduce burnout, drive efficiency, and enable real-time collaboration. A mobile-first sales app in healthcare is a critical part of this shift—especially for hybrid field teams dealing with fragmented systems and growing compliance demands.

Core Features of a Mobile-First Sales App in Healthcare

1. Smart Visit Planning & Route Optimization

Field reps can plan high-impact visits, reduce travel time, and log interactions efficiently. Geo-tagged entries ensure field activity transparency.

2. In-App KYC & E-Detailing

According to Viseven, over 60% of HCPs prefer on-demand digital content over live rep interactions, and self-detailing can increase engagement up to 3x compared to traditional methods.
By enabling self-detailing within the mobile app, reps can deliver compliance-approved content, enable interactive, personalized detailing during or after HCP visits, and give HCPs control over when and how they engage.

3. Real-Time Escalation & Commission Tracking

Track escalation tickets and incentive eligibility on the go, reducing back-and-forth and improving rep satisfaction.

4. Centralized Knowledge Hub

Push product updates, training videos, and compliance checklists—directly to reps’ devices. Maintain alignment across distributed teams. 

5. Live Dashboards for Performance Tracking

Sales leaders can view territory-wise performance, rep productivity, and engagement trends instantly, enabling proactive decision-making.

Case in Point: Digitizing Sales for a Leading Pharma Firm

Mantra Labs partnered with a top Indian pharma firm to streamline pharmacy workflows inside their ecosystem. 

The Challenge:

  • Pharmacists were struggling with operational inefficiencies that directly impacted patient care and satisfaction. 
  • Delays in prescription fulfillment were becoming increasingly common due to a lack of real-time inventory visibility and manual processing bottlenecks. 
  • Critical stock-out alerts were either missed or delayed, leading to unavailability of essential medicines when needed. 
  • Additionally, communication gaps between pharmacists and prescribing doctors led to frequent clarifications, rework, and slow turnaround times—affecting both speed and accuracy in dispensing medication. 

These challenges not only disrupted the pharmacy workflow but also created a ripple effect across the wider care delivery ecosystem.

Our Solution:

We designed a custom digital pharmacy module with:

  • Inventory Management: Centralized tracking of sales, purchases, returns, and expiry alerts
  • Revenue Snapshot: Real-time tracking of dues, payments, and cash flow
  • ShortBook Dashboard: Stock views by medicine, distributor, and manufacturer
  • Smart Reporting: Instant downloadable reports for accounts, stock, and sales

Business Impact:

  • 2x faster prescription fulfillment, reducing wait times and improving patient experience
  • 27% reduction in stock-out incidents through real-time alerts and inventory visibility
  • 81% reduction in manual errors, thanks to automation and real-time dashboards
  • Streamlined doctor-pharmacy coordination, leading to fewer clarifications and faster dispensing

Integration Is Key

A mobile-first sales app in healthcare is as strong as the ecosystem it fits into. Mantra Labs ensures seamless integration with:

  • CRM systems for lead and pipeline tracking
  • HRMS for leave, attendance, and performance sync
  • LMS to deliver ongoing training
  • Product Catalogs to support detailing and onboarding

Ready to Empower Your Sales Teams?

From lead capture to conversion, Mantra Labs helps you automate, streamline, and accelerate every step of the sales journey. 

Whether you’re managing field agents, handling complex product configurations, or tracking customer interactions — we bring the tech & domain expertise to cut manual effort and boost productivity.

Let’s simplify your sales workflows. Book a quick call.

Further Reading: How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

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