Building a national digital health ecosystem is beneficial in the short run and long run  for every stakeholder within the healthcare sector.

Adopting CX technologies allows Insurance enterprises to enable scale & speed, engineer new experiences, and analyze behavioral data.

The unprecedented nature of the pandemic pushed healthcare from a traditional in-person model to the digital realm almost instantly. Connected health swooped in to define the patient experience during the pandemic, but as healthcare moves forward — how will digital define the experience transformation needed in India’s healthcare delivery.

Conversational CX leads the pack among 'tactical investment strategies' for Insurers. Cyber/Data Security and Agile Cloud Computing are the other resilience-focused transformations. Conversational CX touches all parts of digital insurance journeys. It extends across the entire value chain, not just the upfront sales and onboarding process.

Mature CX organizations are more than six times as likely to exceed their customer retention goals. Investments in digital front-office transformation would better align Carriers with their customers’ engagement needs and improve cost efficiency.

By design, the NDHM envisions the healthcare ecosystem to be a comprehensive set of digital platforms—sets of essential APIs, with a strong foundational architecture framework—that brings together multiple groups of stakeholders enabled by shared interfaces, reusable building blocks and open standards.

Adopting CX technologies allows Insurance enterprises to enable scale & speed, engineer new experiences, and analyze behavioral data.

Telematics will continue to grow its potential helping insurers to improve on their customer interactions, providing hyper-personalization through real-time data platforms and pay-per-use pricing models.

Governments in Asia, on average, spend only 4.5% of GDP on healthcare, compared with the OECD average of 12%.

The global digital health market, according to ResearchAndMarkets, is expected to grow at 13% CAGR during 2021-2026, and will potentially touch $500 billion in market value by 2025.

By utilizing AI and machine learning, chatbots can interact with customers seamlessly, lowering operational costs and improving efficiency in support operations for insurance enterprises.

Amid heightened health risk and social distancing, consumers have become far more receptive to digital health and wellness offerings.

The most successful insurers will win and retain customers by reinventing their operating ecosystem to support a ‘phygital’ model based on a mix of physical presence and digital engagement.

Many insurance companies are struggling to deploy successful ecosystem strategies because of the limited resources that compete for priority with current core-business activities. 

Digital health