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SERVICES
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NEWSLETTERS
Innovation
and
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Building a national digital health ecosystem is beneficial in the short run and long run for every stakeholder within the healthcare sector.
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Adopting CX technologies allows Insurance enterprises to enable scale & speed, engineer new experiences, and analyze behavioral data.
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The unprecedented nature of the pandemic pushed healthcare from a traditional in-person model to the digital realm almost instantly. Connected health swooped in to define the patient experience during the pandemic, but as healthcare moves forward — how will digital define the experience transformation needed in India’s healthcare delivery.
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Conversational CX leads the pack among 'tactical investment strategies' for Insurers. Cyber/Data Security and Agile Cloud Computing are the other resilience-focused transformations. Conversational CX touches all parts of digital insurance journeys. It extends across the entire value chain, not just the upfront sales and onboarding process.
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Mature CX organizations are more than six times as likely to exceed their customer retention goals. Investments in digital front-office transformation would better align Carriers with their customers’ engagement needs and improve cost efficiency.
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By design, the NDHM envisions the healthcare ecosystem to be a comprehensive set of digital platforms—sets of essential APIs, with a strong foundational architecture framework—that brings together multiple groups of stakeholders enabled by shared interfaces, reusable building blocks and open standards.
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Adopting CX technologies allows Insurance enterprises to enable scale & speed, engineer new experiences, and analyze behavioral data.
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Telematics will continue to grow its potential helping insurers to improve on their customer interactions, providing hyper-personalization through real-time data platforms and pay-per-use pricing models.
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Governments in Asia, on average, spend only 4.5% of GDP on healthcare, compared with the OECD average of 12%.
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The global digital health market, according to ResearchAndMarkets, is expected to grow at 13% CAGR during 2021-2026, and will potentially touch $500 billion in market value by 2025.
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By utilizing AI and machine learning, chatbots can interact with customers seamlessly, lowering operational costs and improving efficiency in support operations for insurance enterprises.
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Amid heightened health risk and social distancing, consumers have become far more receptive to digital health and wellness offerings.
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The most successful insurers will win and retain customers by reinventing their operating ecosystem to support a ‘phygital’ model based on a mix of physical presence and digital engagement.
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Many insurance companies are struggling to deploy successful ecosystem strategies because of the limited resources that compete for priority with current core-business activities.
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Digital health