Digital claims introduces digital touchpoints and improves customer journey, making the process more time and cost-effective for insurers.
Depersonalization and rising expectations of convenience with mobile apps means customer experience (CX) is the only differentiating factor.
It’s easier to retain existing customer than to acquire a new one. Data-driven personalization may help insurers improve customers' perception
2023 is likely to see the beginning of the final stretch of digital transformation in the insurance industry as many have already caught on to the basics that are required to run a robust digitally-enabled sales and servicing operation.
Customers are clamoring for an enriched experience beyond the 2D outlay a laptop or mobile can provide. They want immersive experiences now.